FAQ
🧠 Frequently Asked Questions (FAQ)
Everything you need to know before you shop with Avenn.
🚚 Shipping & Delivery
🟠 How long does shipping take?
We deliver across India in just 3–7 working days. Once shipped, you’ll receive a tracking link via email & WhatsApp.
🟠 Is delivery free?
Yes! We offer Free Shipping on every order – no hidden charges, no minimum cart value. That’s our promise.
🟠 Do you deliver in my city?
We ship Pan India, covering metros, towns, and remote areas through trusted logistics partners like Delhivery, Shiprocket, and BlueDart.
💳 Payments & Orders
🟠 What payment methods do you accept?
We accept all major payment methods:
- UPI & Paytm
- Debit/Credit Cards
- Net Banking
- Wallets & More (via secure gateways)
🟠 Is my payment secure?
Absolutely. All transactions on Avenn.in are SSL encrypted and processed through 100% secure payment gateways.
🟠 Can I cancel or modify my order?
Yes, you can cancel within 1 hour of placing your order by contacting our support. After that, the order may be in processing or transit.
🔄 Returns & Refunds
🟠 What is your return policy?
We offer an Easy 7-Day Return Guarantee on eligible products. Items must be unused, sealed, and returned in original condition.
🟠 How do I request a return or refund?
Simply WhatsApp or email us with your Order ID, product photo, and reason. We’ll arrange the rest smoothly.
🟠 When will I get my refund?
Refunds are processed within 3–5 working days after we receive and verify the returned item.
📦 Order Tracking & Support
🟠 How can I track my order?
Once your order is shipped, you’ll get a tracking link via email & SMS. Or use our Track Order page to check anytime.
🟠 Didn’t receive an order confirmation?
Check your Spam or Promotions folder. Still nothing? Reach us on WhatsApp or drop an email – we’re here to help.
🟠 Need more help?
We’re just a message away. Reach out via:
👉 WhatsApp Support
🙌 Your Satisfaction, Our Priority
Every order you place is packed with care and backed by our 100% customer satisfaction guarantee. When you shop at Avenn, you’re not just buying a product – you’re becoming part of our family. ❤️
🛒 Ready to explore our bestsellers?
👉 Shop Now and experience the Avenn difference.